Cancellation, Refund, and Rescheduling Policy

1. Digital Courses & Information Products

In accordance with consumer protection regulations regarding "Information Goods" (as defined in the Computers Law), which can be recorded or duplicated:

• Access-Based Fulfillment: Since our digital courses provide immediate, full access to proprietary frameworks and intellectual property, the transaction is considered finalized upon delivery of login credentials and/or the first system entry.
• No Trial Period: We do not offer a trial or "money-back" period for digital courses. All sales are final once access is granted.
• Pre-Access Cancellation: If a course was purchased but no access/login has occurred, a cancellation request may be submitted within 14 days of purchase, subject to a cancellation fee of 5% or 100 NIS (the lower of the two).

2. Executive Coaching & Business Advisory Packages

Our coaching processes are built on a structured, pre-defined series of sessions to ensure long-term transformation.

• Pre-Deployment Cancellation: You may cancel your coaching package within 14 days of the transaction/agreement date, provided the request is made at least 2 business days prior to the first scheduled session. A standard legal cancellation fee (5% or 100 NIS) will apply.
• Mid-Process Termination: If a client chooses to terminate a package after the process has begun:
  • Completed sessions will be billed at the "Single Session" rate (waiving any package discounts).
  • A 5% administrative cancellation fee will be applied to the remaining balance.
  • The net remaining balance will be refunded within 14 business days.

3. Rescheduling & Signal Discipline

Time is our most critical asset. To prevent Operational Drag and ensure momentum:

• The 24-Hour Rule: You may reschedule or postpone a session at no cost, provided notice is given at least 24 hours in advance.
• Late Cancellation / No-Show: Any session cancelled or rescheduled with less than 24 hours' notice (or failure to attend a scheduled session) will be charged at the full session rate. The session will be deducted from your package balance.

4. Submitting a Cancellation Notice

All cancellation requests must be submitted in writing through one of the following official channels:

• Email:ryan.ofek@gmail.com
• WhatsApp:+972-54-7129295

Please include your full name, order number, and the specific service/product you wish to cancel.